Refund policy

All sales are final unless you purchased the 30-Day Warranty with your order or your order arrives damaged. If you have an active warranty, you may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging.

Mystery Boxes are non-returnable and non-refundable. The only exception is if your Mystery Box arrives damaged, defective, or with missing contents. We cannot accept returns on Mystery Boxes based on personal preference of the items inside.

To start a return, email us at Flashtrunks.us@outlook.com with your order number and a brief description of the issue. Our team will respond within 24 hours. Once your return is approved, refunds are processed within 5-7 business days to your original payment method.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at flashtrunks.us@outlook.com.